Supporting Residential Developers
Optimise Your Processes from Pre‑Sales to Aftercare
As a busy developer, you likely manage numerous homebuyers at varying stages of the purchasing process. To streamline tasks and minimise omissions, you require a dependable solution that enhances efficiency while reducing costs.
Additionally, ensuring compliance with safety regulations and consumer codes is of paramount importance to you.
Trust us at Spaciable to help you tick all the boxes and exceed customer expectations.
Who We’ve Helped
Battersea Power Station Development Company
“Since we first started working with Spaciable, we have felt thoroughly supported by them, especially with regards to training for the platform, which has sometimes been requested at short notice and has always been accommodated. We would definitely recommend Spaciable – both our admins and homeowners have commented on how useful and easy it is to use, with the notifications and document uploading tools proving particularly helpful.”
Rahul Salaria, Head of Customer Care
Support Every Stakeholder
Spaciable isn’t a one-size-fits-all solution.
It serves a unique purpose for everyone using it, producing tangible results, whatever your role and goals may be.
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Sales Managers and Agents can use Spaciable to manage reservations and buyer communications efficiently from the first sign of interest. It simplifies processes like arranging site visits and guiding buyers through the reservation process, saving time on admin, speeding up the sales cycle and making the customer journey smoother, allowing the sales team to focus more on personal interactions.
Fly-through videos, virtual home tours and home demonstration videos provided eye-catching visuals to enhance the sales and marketing effort.
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Spaciable helps Operations and Site Managers streamline the handover process, making it easier to manage completion documentation, warranties and property information in one centralised place.
The platform synergises taks management and workflow between departments, ensuring smooth, admin-lite processes.
For developments with communal facilities and shared entrances, these spaces can be effortlessly managed through the portal.
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Through enhanced communication and outreach tools, Spaciable empowers Aftercare Managers and Customer Care Executives with the ability to effortlessly improve customer relations on a personal level.
They can also use Spaciable for easy defect management, sharing warranty details and instantly addressing common queries from homeowners. It provides clear visibility on issue resolution, boosting customer satisfaction and supporting a positive brand reputation.
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Spaciable allows Directors a 360° view of their developments, helping them monitor sales progress, buyer satisfaction and customer feedback.
Directors can use this information to track sales performance, identify customer experience improvements, and strengthen brand reputation.
Crucially, for Directors, Spaciable increases buyer satsifaction and referrals, providing a strong ROI and increasing company value.
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Homeowners receive a smooth post-purchase experience via Spaciable, with easy access to property documentation, quick reporting of any snags or defects and clear communication channels for aftercare support.
The platform enhances homeowner satisfaction, building trust and promoting positive feedback.
How Spaciable Helps
The Home User Experience
Spaciable saves time and increases revenue by:
Centralising information and record-keeping
Improving ESG qualifications for buyers
Digitalising processes and enhancing customer care connectivity
Educating homebuyers through FAQs and customised Homeowner Guides
Resource management
An effective home user experience helps you stand out in a crowded market, adding value to your brand, and Spaciable has improved the home user experience for over 100,000 plots!
From Reservation
Specifications and Features
Use our award-winning portal to enable a smooth process after signing the reservation agreement, reducing queries from buyers and minimising fall-throughs by keeping them engaged, excited and in the loop regarding their homebuying journey.
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Minimise misplaced phone-calls by sharing contact details for sales, customer care, management, services and emergencies, so queries are always directed to the appropriate organisation, decreasing response time.
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The Calendar feature streamlines processes and communication by ensuring everyone is on the same page when it comes to appointments for things such as boiler inspections and home demonstration meetings. Admins can send invites to entire developments, groups of plots or individual plots, and then view all events on an interactive calendar
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My Journey is our turnkey digital handholding tool that breaks the entire homebuying journey up into bite sized chunks, guiding buyers through each stage, ensuring they remain motivated and do not miss any key steps that could cause delays. At each stage, buyers will see relevant features and contacts, giving them the support they need, while increasing their brand engagement!
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Make sure your buyers know what is expected of them at all stages, while pre-empting any questions they may have, thereby easing pressure on the sales team and allowing them to focus on new leads! FAQs can even be customised to answer any specific recurring queries.
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Admins can update the build status of each plot at the click of a button, keeping buyers up-to-date and motivated, so sales teams can make the most efficient use of their time.
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By giving potential buyers access to an award-winning portal in your branding, Spaciable ensures your brand is synonymous with elite customer care, as soon as interest is registered. We can even create custom URLs to further enhance the prominence of your branding.
The Journey Continues
Turn Homebuyers into Homeowners with Spaciable experience
You send us the address and specifications and we’ll take care of the rest.
Once buyers are ready to complete on their purchase, we will work behind the scenes to populate their portal with bespoke information about their home’s fixtures and fittings, maintenance instructions and settling-in advice, pre-empting many common queries to ease the burden on customer care teams.
You can then use the portal to communicate with homeowners, upload handover documents to the secure Library and view analytics to monitor stock and engagement, while complying with various legislation and Code requirements.
This digital handover tool helps you reduce paper consumption to meet sustainable targets
Specifications and Features
Completion
Use our award-winning portal to enable a smooth process after signing the purchase agreement with the following features:
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Our plot-specific Home User Guides are written by our in-house Editorial team, who are not only expert writers but also have vast experience helping homebuilders incorporate best practice into their handover literature.
Our Home User Guides help homebuilders settle into their new home, familiarise themselves with your aftercare processes, learn how to maintain and use the finishes and systems in their home, explore the local area, and much more.
All of this reduces queries to your aftercare team, whilst improving the customer experience.
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Spaciable’s Library is an interactive hub of important documents and videos relating to an individual plot – from user instructions and bus timetables to warranty policies and safety certificates – ensuring an accurate, Code compliant record of key information is maintained, while helping home users become self-sufficient, saving customer care teams time.
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The Rooms feature on Spaciable details the various fixtures, fittings and finishes on a room-by-room basis, enabling home users to easily self-serve, should they wish to check what paint was used in the hallway for any touch-ups or register an appliance. This saves customer care teams from keeping extensive records of specifications beyond completion, or spending time on the phone trying to unearth the tile dimensions.
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At completion, the FAQs section will be updated to cover a wide range of home ownership topics, helping home users settle in and make the most of their new home, without needing to pick up the phone to your customer care team each time they are unsure about something. By helping home users become self-sufficient, in-house resources can be more effectively deployed.
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Analytics provide live statistics for customer invites and activations on Spaciable, ranking developments and divisions (if applicable), providing a quick overview of customer engagement and helping managers to set targets.
Exploring Spaciable Living's Vision
Let's Collaborate
As queries and issues arise down the line, homeowners will have the ability to self-serve key information, or use Spaciable’s efficient defect reporting tool to submit descriptions and images of any items in need of repair, following a symptom-check, creating an audit trail of items and maximising the efficiency with which customer care teams can respond to, and track, defects.
Don’t worry about the phone ringing non-stop with queries – Spaciable has it covered.
Specifications and Features
Post-Completion
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Spaciable sends home users monthly emails for a year, containing relevant information and helpful advice at each stage, reminding them to register their appliances, shop around for utility providers and get their heating system serviced annually. This ongoing support emphasises your dedication to customer care.
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Spaciable’s How To guides cover a wide range of topics, from DIY tips and maintenance advice to Halloween decoration ideas and delicious recipes. By giving your home users access to these great guides, you can increase their engagement with your brand, while helping home users self-serve information, freeing up time for a pro-active approach to aftercare.
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The Referrals tool allows home users to easily submit contact details for friends and family members who may be interested in buying a home from the same developer. The referee will then receive an email checking they are happy for their contact details to be shared with the developer, ensuring easy and unintrusive referrals for all parties.
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The Home Designer tool is a virtual canvas on which home users can upload their floor plans and experiment with layout and colour schemes. This can be personalised with a number of fixtures and fittings, to help home users visualise a room before they go shopping. This saves customer care teams from multiple requests for room dimensions, while also boosting a home user’s relationship with their home and your brand.
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The Defect Reporting and Snagging tools allow home users to report defects, within the developer liability period, or cosmetic items during a limited snagging period. A symptom checker and ability to upload supporting photos filter issues and help the customer care team determine the most suitable course of action, thereby saving money caused by multiple call-outs.
Continued support elevates the customer experience and strengthens perception of your brand, helping to secure referrals and exceptional survey scores.
100,000+
Homes digitally delivered
25+
Years' experience in customer care for home users
169%
Increase in message open rates
200+
Residential Developers’ trusted partner