residential developer on-site

Supporting Residential Developers

Optimise Your Processes from Pre-Sales to Aftercare

As a busy developer, you likely manage numerous homebuyers at varying stages of the purchasing process. To streamline tasks and minimise omissions, you require a dependable solution that enhances efficiency while reducing costs.

Additionally, ensuring compliance with safety regulations and consumer codes is of paramount importance to you.

Trust us at Spaciable to help you tick all the boxes and exceed customer expectations.‍

Who We’ve Helped

Battersea Power Station Development Company

“Since we first started working with Spaciable, we have felt thoroughly supported by them, especially with regards to training for the platform, which has sometimes been requested at short notice and has always been accommodated. We would definitely recommend Spaciable – both our admins and homeowners have commented on how useful and easy it is to use, with the notifications and document uploading tools proving particularly helpful.”

Rahul Salaria, Head of Customer Care

effective home user experience

How Spaciable Helps

The Home User Experience

Spaciable saves time and increases revenue by:

Centralising information and record-keeping


Improving ESG qualifications for buyers


Digitalising processes and enhancing customer care connectivity

Educating homebuyers through FAQs and customised Homeowner Guides

Resource management

An effective home user experience helps you stand out in a crowded market, adding value to your brand, and Spaciable has improved the home user experience for over 100,000 plots!

spaciable developer portal

After Purchase

Specifications and Features

Use our award-winning portal to enable a smooth process after signing the purchase agreement with the following features:

  • Minimise misplaced phone-calls by sharing contact details for sales, customer care, management, services and emergencies, so queries are always directed to the appropriate organisation, decreasing response time.

  • The Calendar feature streamlines processes and communication by ensuring everyone is on the same page when it comes to appointments for things such as boiler inspections and home demonstration meetings. Admins can send invites to entire developments, groups of plots or individual plots, and then view all events on an interactive calendar

  • My Journey is our turnkey digital handholding tool that breaks the entire homebuying journey up into bite sized chunks, guiding buyers through each stage, ensuring they remain motivated and do not miss any key steps that could cause delays. At each stage, buyers will see relevant features and contacts, giving them the support they need, while increasing their brand engagement!

  • Make sure your buyers know what is expected of them at all stages, while pre-empting any questions they may have, thereby easing pressure on the sales team and allowing them to focus on new leads! FAQs can even be customised to answer any specific recurring queries.

  • Admins can update the build status of each plot at the click of a button, keeping buyers up-to-date and motivated, so sales teams can make the most efficient use of their time.

  • By giving potential buyers access to an award-winning portal in your branding, Spaciable ensures your brand is synonymous with elite customer care, as soon as interest is registered. We can even create custom URLs to further enhance the prominence of your branding.

friends chatting outside development

The Journey Continues

Turn Homebuyers into Homeowners with Spaciable experience

You send us the address and specifications and we’ll take care of the rest.

Once buyers are ready to complete on their purchase, we will work behind the scenes to populate their portal with bespoke information about their home’s fixtures and fittings, maintenance instructions and settling-in advice, pre-empting many common queries to ease the burden on customer care teams.

You can then use the portal to communicate with homeowners, upload handover documents to the secure Library and view analytics to monitor stock and engagement, while complying with various legislation and Code requirements.

This digital handover tool helps you reduce paper consumption to meet sustainable targets

Specifications and Features

Completion

spaciable specifications on phone

Use our award-winning portal to enable a smooth process after signing the purchase agreement with the following features:

  • The Parcel Management feature in Spaciable Living is gaining popularity as a building management tool. It minimises administrative work, lightens the load on site staff, and lessens resident frustration. Upon a resident's parcel arrival, staff can scan it, triggering an instant app notification. The resident can create a personalised QR code for swift, secure item collection, minimising errors and preventing cluttered lobbies.

  • Spaciable’s Library is an interactive hub of important documents and videos relating to an individual plot – from user instructions and bus timetables to warranty policies and safety certificates – ensuring an accurate, Code compliant record of key information is maintained, while helping home users become self-sufficient, saving customer care teams time.

  • The Rooms feature on Spaciable details the various fixtures, fittings and finishes on a room-by-room basis, enabling home users to easily self-serve, should they wish to check what paint was used in the hallway for any touch-ups or register an appliance. This saves customer care teams from keeping extensive records of specifications beyond completion, or spending time on the phone trying to unearth the tile dimensions.

  • At completion, the FAQs section will be updated to cover a wide range of home ownership topics, helping home users settle in and make the most of their new home, without needing to pick up the phone to your customer care team each time they are unsure about something. By helping home users become self-sufficient, in-house resources can be more effectively deployed.

  • Analytics provide live statistics for customer invites and activations on Spaciable, ranking developments and divisions (if applicable), providing a quick overview of customer engagement and helping managers to set targets.

happy customer using spaciable portal

Exploring Spaciable Living's Vision

Let's Collaborate

As queries and issues arise down the line, homeowners will have the ability to self-serve key information, or use Spaciable’s efficient defect reporting tool to submit descriptions and images of any items in need of repair, following a symptom-check, creating an audit trail of items and maximising the efficiency with which customer care teams can respond to, and track, defects.

Don’t worry about the phone ringing non-stop with queries – Spaciable has it covered.

spaciable features and categories on iphone

Specifications and Features

Post-Completion

  • Spaciable sends home users monthly emails for a year, containing relevant information and helpful advice at each stage, reminding them to register their appliances, shop around for utility providers and get their heating system serviced annually. This ongoing support emphasises your dedication to customer care.

  • Spaciable’s How To guides cover a wide range of topics, from DIY tips and maintenance advice to Halloween decoration ideas and delicious recipes. By giving your home users access to these great guides, you can increase their engagement with your brand, while helping home users self-serve information, freeing up time for a pro-active approach to aftercare.

  • The Referrals tool allows home users to easily submit contact details for friends and family members who may be interested in buying a home from the same developer. The referee will then receive an email checking they are happy for their contact details to be shared with the developer, ensuring easy and unintrusive referrals for all parties.

  • The Home Designer tool is a virtual canvas on which home users can upload their floor plans and experiment with layout and colour schemes. This can be personalised with a number of fixtures and fittings, to help home users visualise a room before they go shopping. This saves customer care teams from multiple requests for room dimensions, while also boosting a home user’s relationship with their home and your brand.

  • The Defect Reporting and Snagging tools allow home users to report defects, within the developer liability period, or cosmetic items during a limited snagging period. A symptom checker and ability to upload supporting photos filter issues and help the customer care team determine the most suitable course of action, thereby saving money caused by multiple call-outs.

Continued support elevates the customer experience and strengthens perception of your brand, helping to secure referrals and exceptional survey scores.

100,000+

Homes digitally delivered

25+

Years' experience in customer care for home users

169%

Increase in message open rates

200+

Residential Developers’ trusted partner

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