Frequently Asked Questions

General Questions

  • Spaciable enhances efficiency by consolidating all property-related documents, management tools and communications in one secure platform, thereby saving time and money, and increasing customer satisfaction.

    It reduces administrative workload, improves transparency and ensures compliance with regulatory requirements. The platform also enhances customer satisfaction by providing homeowners with easy access to key information and support.

  • Spaciable offers a number of integrations, including CRMs, defect reporting tools and payment software, to ensure a seamless incorporation into your system.

    We also pride ourselves on offering a comprehensive suite of tools that are native to our software, which we believe can help many housing providers save money on their tech stack and centralise their processes.

    Further information can be found here.

  • Spaciable was launched by parent company Classic Folios, who have been a trusted supplier to the property industry since 1997, evolving to become a leader in PropTech solutions.

    You can find out more through our company timeline.

  • With over 25 years of experience through Classic Folios, Spaciable brings deep industry expertise in digital property handovers, customer care and resident engagement. The platform is designed to combine traditional customer service values with modern PropTech innovations, ensuring that property developers, managers and homeowners benefit from streamlined communication, building management and document control.

  • Classic Folios was founded in 1997 and built a reputation as the UK’s market-leading supplier of handover and customer care solutions, most notably in the form of custom-branded folios housing plot-specific Home User Guides.

    In the 2010s, Classic Folios began developing digital solutions, which evolved into Spaciable. As more and more homebuilders signed up to Spaciable, it became a brand in its own right.

    Although the two brands operate under one roof and with the same personnel, Classic Folios is the heritage, Spaciable is the innovation.

  • Of course. Many of our clients take a combination of services, and we can tailor a quote to meet your exact needs.

  • Spaciable works with a large number of housing providers in the private sales, private rental, social housing and property management sectors.

    We work with companies of all sizes, from a few plots a year to thousands.

    You can view testimonials from some of these companies here.

    Some notable companies we work with include Battersea Power Station, Cala, Hill, Westminster City Council, McCarthy Stone, Far East Consortium, and many more.

  • Spaciable can be branded to match either your corporate branding, or branded per development - it’s your choice!

    We can even create custom login URLs for you and integrated with your website, creating consistency for your residents.

  • Yes - a common concern we encountered with housing providers was how to communicate with a diverse customer-base, including residents whose first language is not English. The implications of this could involve health and safety messages being misunderstood, as well as alienating certain residents.

    To maximise the effectiveness of communication from housing providers, and to ensure messages can be easily understood by all residents, the Spaciable Living app can be accessed in various languages, including French, Spanish, Polish, Slovakian and Arabic. The interface can be toggled between languages and messages from admins can be translated within the app.

  • Spaciable supports better health and safety management by giving residents direct access to essential information, such as fire evacuation procedures, gas and electrical safety certificates, appliance manuals and building compliance documents - all in one secure, digital location, which can also be linked to using QR codes in communal areas.

    Housing providers and developers can keep this information up to date in real time, helping ensure regulatory compliance and reducing risk.

    In addition, Spaciable Living allows residents to report health and safety concerns quickly using customisable issue templates, for example, to flag damp and mould or structural issues. These reports are instantly routed to your team, creating a clear audit trail and enabling faster resolution.

    This proactive, digital approach not only helps protect residents but also reduces the administrative burden on property teams.

  • Spaciable is recognised as a leading supplier because it delivers a comprehensive digital platform tailored specifically to the property sector. Key reasons include:

    • End-to-end support for the resident journey – from pre-sales to reservation, and from completion to aftercare. Similarly, for social and private landlords, our software provides ongoing support, from attracting new tenants, helping them settle in and secure renewals

    • White-labelled platform that reflects each developer or provider’s brand

    • Digital handovers with centralised access to manuals, warranties and compliance documents

    • Built-in defect reporting and issue tracking for faster, clearer communication

    • Easy document storage and sharing, reducing reliance on paper and post

    • Support for multiple sectors – including private sale, Build to Rent, shared ownership, and social housing

    • Compliance-ready tools that align with the Consumer Code, New Homes Quality Code, and emerging legislation

    • Proven industry expertise through Classic Folios (25+ years' experience)

    • Sustainability-focused – promoting paperless operations and reducing carbon footprint

    • Ongoing platform development with a dedicated support and customer success team

    Together, these features make Spaciable a trusted, future-ready solution for homebuilders and housing providers looking to modernise their resident experience.

  • Yes! Whether you build one or two plots per year or thousands, Spaciable provides exceptional support and ROI.

Features and Functionality

  • Spaciable offers a range of features designed to enhance both the pre-sale and reservation stages of the homebuying process. These include:

    • VR home tours

    • Fly-through videos

    • Integration with CRMs

    • Build-progress updates

    • Push notifications for marketing messages

    • Ability for homebuyers to select specifications

    • A personalised My Journey feature, guiding buyers through the entire process

    • Contacts directory to quickly connect buyers to the right person for their query

    • Shared calendar to schedule viewings and appointments

    And much more. You can find further information here.

  • Spaciable offers a wide range of tools to assist homebuilders and homeowners during and after completion.

    • Our digital bespoke Home User Guides provide essential information about the property, its finishes and systems, and the aftercare process, minimising queries

    • A secure document library enabling the sales team to upload key documents relating to the property and its sale, such as warranty documents, safety certificates and user manuals, as well as home demonstration videos

    • Room-by-room specifications, minimising queries around things like paint colours or appliance models

    • FAQs addressing common questions homeowners have after moving in

    • Area guide, helping homeowners explore the local area, enhancing homebuilders’ ESG credentials and community-building commitments

    • Analytics dashboard, empowering aftercare teams with engagement data

    Further information can be found here.

  • Spaciable provides low-cost support to social housing providers and their tenants by streamlining communication and tenant engagement, whilst automating admin processes.

    • Customisable surveys sent out through the app, helping landlords monitor data for Tenant Satisfaction Measures

    • Issue reporting suite, increasing ease with which tenants can report defects and landlords can respond, track and audit, preventing issues from falling through the gaps

    • Secure document library, enabling landlords to share tenancy agreements, etc.

    • App available in multiple languages, supporting diverse tenants and ensuring communication from landlords is consistent and accessible for everyone

    • Notifications via push, SMS and email, increasing open rates and engagement amongst tenants

    • Neighbourhood chat and updates, helping landlords cultivate supportive environments for tenants

    • Virtual inspection templates, enabling landlords to easily view any deterioration of key areas in the home over time

    • Rent payment, including invoicing integration, enabling tenants to make payments in the app and landlords to easily audit payments

    • Digital signage, outlining important information in communal areas via QR codes, helping landlords communicate things like fire safety protocols

    Further information can be found here.

  • With the Build to Rent (BTR) market carrying certain expectations of an immersive, integrated lifestyle where people can often live, work and play within the same building, Spaciable helps bring each of these elements together in a single location.

    • Facility booking, enabling residents to book work spaces, gym classes, cinema rooms, etc., minimising manual input from operators, whilst improving engagement and ROI of these shared areas

    • Parcel management, providing automatic notifications when a parcel is delivered to the lobby, reducing manual time spent handling deliveries and speeding up turnover of parcels to residents

    • Key holding and visitor management, creating a secure process in which site staff can grant expected visitors access to an apartment for things like grocery deliveries or planned works, increasing convenience for tenants whilst freeing up site staff

    • Defect reporting, enabling tenants to report issues in a structured format that helps site staff quickly determine a course of action, assign a contractor and communicate that through the app

    • Community chat, creating a strong sense of place amongst tenants, increasing renewals

  • Yes. Spaciable makes it easy to upload, store, and share important documents, such as warranties, manuals, and certificates. Developers and housing providers can organise everything in one place, ensuring homeowners have secure, on-demand access to the information they need.

  • Absolutely. The defect reporting and snagging tools make it easy for homeowners to report issues within the developer liability period or flag cosmetic concerns during the snagging period. A built-in symptom checker, along with the option to upload photos, helps streamline the process - ensuring the customer care team can assess problems accurately and reduce unnecessary call-outs. Developers can then track, manage, assign contractors and resolve defects efficiently, all within the platform.

Security and Data Management

  • Spaciable prioritises data security, using encryption and secure cloud storage to protect user information. Our platform complies with GDPR and other relevant data protection regulations.

  • Yes, Spaciable allows you to set different levels of access for admins, ensuring that only authorised users can view or edit certain information.

  • No, Spaciable provides unlimited users per developer, so whether you plan on managing the developments and plots yourself, or plan to delegate responsibility for developments or phases across a team, you are able to add as many people as you like.

  • Yes, Spaciable allows you to control what residents can access.

    You can add documents and information at developer, development, phase or plot level, ensuring that only relevant details are visible to each resident.

    This level of customisation lets you manage permissions precisely, so you can control who sees what based on their specific needs or stage in the process.

Getting Started

  • Spaciable is incredibly intuitive and user-friendly.

    However, we want to make sure you and your team are able to hit the ground running with our software. We therefore offer onboarding support, training sessions and helpful guides to ensure your team can make the most of Spaciable from day one.

    More information about our onboarding can be found here.

  • Yes, we pride ourselves on not being a transactional tech company, meaning we provide dedicated customer care, including one-to-one support from our Customer Experience team, in addition to online help guides and videos.

    You can find out more about what this entails here.

  • Implementation time depends on the complexity of your needs, but Spaciable is designed for a quick and efficient onboarding process to minimise disruptions.

  • Spaciable offers three pricing tiers:

    • ·Basic: £0 per plot, per month. This plan includes features such as unlimited developments and phases, 'How To' guides, the ability to upload three documents per phase, warranty document uploads, area guides, referrals, services, 'My Journey', and an admin analytics dashboard.

    • Essentials: £1.00 per plot, per month, plus a £30 standard software fee per development, per month. This plan encompasses all Basic features, along with additional benefits like custom branding (your logo, banner, and custom home address image), unlimited development/phase contacts, a calendar, unlimited document uploads, a 3D home designer, build progress updates, custom resident spotlights, and Matterport/video integrations (additional costs may apply).

    • Elite: £2.50 per plot, per month, plus a £50 standard software fee per development, per month. This comprehensive plan includes all Essentials features and offers full white-labeling, a custom login page, fully managed setup, room finishes and appliances populated by our team, snagging, a full suite of FAQs (including the option to add custom ones), parcel management, key holding, facility booking, defect reporting, visitor access, customizable surveys, digital signage, push notifications, community updates, chat with neighbours and concierge, virtual home tours (additional costs may apply), meter readings, and specification choices (additional costs may apply).

    Please note that a one-off setup fee of £2,000 is applicable for new clients. For more detailed information, you can visit our pricing page.

  • We believe that by streamlining everyday processes and automating admin, Spaciable not only pays for itself but ultimately provides a significantly positive ROI.

    Try our ROI calculator to find out how much Spaciable could save you each month.

Operational Strategy and Pain Points

  • Developers can greatly enhance the handover process by using platforms like Spaciable to give homeowners instant, 24/7 access to all key property information.

    From digital Home User Guides and warranties to progress updates and snag reporting, Spaciable brings everything together in one secure place. This reduces the need for follow-up calls, improves homeowner confidence, and creates a smoother, more professional handover experience.

  • Using software like Spaciable, in conjunction with digital Home User Guides, helps reduce your carbon footprint by eliminating the need for printed manuals, paper forms and physical handover packs.

    The platform digitises key processes that would traditionally require manual input, such as defect reporting, appliance registration, document storage and customer communication. Instead of posting letters or filling out paper forms, homeowners can report issues, access warranties, and receive updates directly through the app or portal.

    This not only saves paper and reduces emissions from printing and postage, but also encourages more efficient, sustainable interactions throughout the homeowner journey.

    Furthermore, the app’s local area guide promotes the use of public transport and helps residents adopt more sustainable practices in their daily lives.

  • Moving to paperless property documents with Spaciable makes it easy for your team and your residents to access everything you need in one place - whether that’s appliance manuals, completion certificates or contact details.

    It reduces clutter, saves on printing costs, and supports a more sustainable approach to homeownership. Plus, digital access means you're less likely to misplace important documents over time.

  • Spaciable reduces the burden on your customer care and admin teams by automating common tasks such as document distribution, snag reporting, resident communications, parcel management, facility booking, invoicing and much more.

    Residents can access everything they need - user guides, manuals, certificates, FAQs and contact details - through a branded digital portal or app. This significantly cuts down on calls and emails, freeing up staff time and improving service delivery.

  • Spaciable helps ensure compliance with the Consumer Code and New Homes Quality Code by providing a transparent, well-documented handover process. Homeowners receive timely access to digital manuals, build progress updates, aftercare instructions and warranty information - all in line with code requirements.

    The platform also supports clear, traceable communication and issue reporting, giving developers peace of mind and a robust audit trail.

  • Spaciable supports stronger performance against Tenant Satisfaction Measures (TSMs) by improving communication, responsiveness and access to information.

    Residents can report issues directly through the portal, track progress, and access guidance on maintaining their home. This proactive approach builds trust, reduces complaints, and provides a better overall experience, which can positively impact satisfaction scores.

    Crucially, landlords can use Spaciable to issue surveys, collecting feedback that can be used in their TSM reporting.

  • Yes, Spaciable is well-placed to help housing providers meet evolving requirements under the Renters’ Rights Bill.

    The platform enables tenants to easily access essential housing documents, raise concerns and track repairs, all through a secure digital portal. This promotes transparency, improves responsiveness and helps demonstrate fair treatment and clear communication in line with legislative expectations.

  • Technology like Spaciable enhances resident engagement by giving people more control and visibility over their home environment.

    With easy access to guides, updates, FAQs and contact information, residents are empowered to self-serve, stay informed and interact with their housing provider at their convenience.

    Push notifications and two-way messaging also enable ongoing dialogue that strengthens relationships and trust.

    For homebuilders and housing providers, this enhanced resident engagement means more referrals/renewals, as well as stronger survey scores.

  • Spaciable improves building management by digitising the delivery of important building-level information, such as fire safety instructions, communal services, maintenance schedules and appliance data, as well as streamlining processes around communal areas, such as parcel management and facility booking.

    Housing providers can update residents instantly and ensure compliance with regulatory requirements by maintaining a centralised, accessible source of truth for every development or block.