Unlimited

Our expertly written, plot-specific Homeowner's Guide has helped over 200 developers elevate their relationship with their customers through vital information to help home users settle in. Available on Spaciable as a downloadable PDF or an Interactive Guide, the bespoke manuals demonstrate an elite level of customer care, even after completion, while reducing the strain on customer care teams.

The Custom Interactive Guide is a bespoke reservation, completion or tenancy manual brought to life on Spaciable, with easy to navigate and absorb sections covering the most important aspects of the homebuying, homeowning or renting process. Your customers will have an easy digital reference point for any queries that arise without being overwhelmed by pages and pages of content.

My Journey offers digital handholding through the buying or renting process, from the moment the customer sets their sights on their home to the day they get the keys, and beyond! By breaking the process up into bite-size chunks and a progress bar, reminding customers what needs to be done before they can move to the next stage, customers are kept motivated to keep the ball rolling, while ensuring nothing falls through the gaps to cause delays.  Each step can be customised to ensure it lines up with your process, tone of voice and terminology, so it doesn’t matter whether the customer walks into the sales office or logs on to Spaciable – everything is crystal clear.

Our professionally produced and presented How To videos are the ideal way to familiarise your home users with their home, without them needing to phone your customer care team, or improvise and potentially cause costly damage.  A new generation of homebuyers are heavy consumers of video instructions, leading to increased referrals within this demographic.

Our VR Home Tours have proved incredibly effective ways to sell homes. Soaring into the mainstream media during the pandemic, VR Home Tours enabled developers to keep selling despite on-site restrictions and are here to stay, enabling sales teams to cast a far wider net, while elevating their brand! Homebuyers can view home tours as interactive videos through the portal, with the ability to use a VR headset for the fully immersive experience.

The Defect Reporting and Snagging tools allow home users to report defects, within the developer liability period, or cosmetic items during a limited snagging period.  A symptom checker and ability to upload supporting photos filter issues and help the customer care team determine the most suitable course of action, thereby saving money caused by multiple call-outs.

Buyers’ Club gives home users access to great exclusive offers, deals, prize draws and cashback, spanning a wide range of retailers and venues, elevating the relationship between developer and home user.  The ongoing benefits to home users keeps your brand at the forefront of their mind, leading to improved survey scores, increased referrals and more sales.