The Code requires that several key documents are made available to new build home buyers, including:

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• A copy of the Code

• A formal reservation agreement

• A copy of the developer’s complaints procedure

• A clear written statement of the after-sales service procedures

• Details of cover under the new home warranty

• Guarantees and warranties

• Building Regulation Completion Certificate

The Spaciable Library is the perfect place to store these critical documents and easily ensure you comply.

The NHQC wants developers to keep customers up to speed with their progress in fulfilling planning consent commitments and provide other timely updates regarding building work, site safety or their property purchase.

Use the Notifications feature to easily send a message to all affected plots, phases or developments with an open-rate around 169% higher than the industry average for emails.

Pre-empt common queries that address requirements of the NHQC through pre-populated and editable FAQs.

The NHQC wants developers to provide clearly written information on customer service levels, including complaints procedures and response times, health and safety precautions, and guidance on customers’ rights and responsibilities.

Provide easy-to-find contact details for customer care issues and emergencies in a pre-populated and editable address book-style feature.

The Code requires developers to inform customers how their questions will be addressed and who to contact (with names and contact numbers) during the sale, purchase and transfer of ownership of the new home to a customer.

Guide customers through the homebuying journey with our digital handholding tool, clearly detailing what is required at each stage of the process and sharing essential information under the NHQC.

My Journey is a powerful, interactive, content-rich timeline, which is the ultimate solution to meeting NHQC requirements for clear customer care communications, and can be tailored to your brand and processes.

The NHQC includes the expectation that, in most situations, a developer should resolve an after-sales problem within 30 calendar days, so having a robust service in place to address these issues is essential.

As part of your aftercare service, Spaciable’s Snagging and Defect reporting tools make reporting issues as simple as possible for new homeowners and easy for admins to audit, fulfilling the NHQC’s aftercare requirements.

The NHQC states: “the developer should explain the process for keeping the customer updated about the timetable for the likely completion of the new home and provide timely updates to the customer."

One easy way for your admins to communicate structured, consistent build progress updates is via the Build Progress tab on each plot.