Concierge chat and AI support, 24/7.
Our AI-powered Chatbot helps residents find answers instantly, using the documents, user manuals and property-specific information stored in Spaciable. It reduces time-consuming calls to your team, and residents can speak to site staff when they need a person.
- Residents ask the Chatbot.
- Or message site staff directly.
How concierge chat works.
- 01
Residents ask a question.
In the app or on WhatsApp, including by voice note.
- 02
The Chatbot answers.
It searches uploaded documents, user manuals and property-specific information for the answer.
- 03
Your team steps in.
Residents can speak directly to site staff, and your team replies from the Office Portal.
One feature, two views.
For concierge and customer care teams.
- Create chat threads with residents
- Message fellow administrators
- Respond promptly to messages
For residents on the go.
- Connects to WhatsApp
- Responds to voice notes
- Answers from your documents
Why residents get answers faster.
Most resident questions already have an answer in their documents, but finding it often means calling your team.
The Chatbot gives instant answers 24/7, so your team spends its time on the queries that need a person.
Because the Chatbot and concierge chat sits in the same platform as every other Spaciable feature, there is no separate licence to pay for, and no extra system for your team to learn.
Read more about how Spaciable uses AI and the cloud.
- 24/7 support
- Answers outside office hours.
- Fewer calls
- Common questions handled automatically.
- Accessible
- WhatsApp and voice notes supported.
- Direct to staff
- Real-time chat when a person is needed.
Used most in.
Related features.
Concierge chat & AI ticketing FAQs.
Where does the Chatbot get its answers?+
From uploaded documents, user manuals and property-specific information stored in Spaciable.
Does it work on WhatsApp?+
Yes. It connects to WhatsApp and responds to voice notes.
Can residents talk to a person?+
Yes. Residents can speak directly to site staff, and your team responds from the Office Portal.